Frequently Asked Questions

Most orders ship within 1–2 business days and arrive within 7–14 business days depending on your location. You'll get a tracking link by email as soon as your order ships, so you're never guessing where it is.

We currently ship across the United States. Once your order is on its way, you'll receive an email with a tracking number and link — just click through to see exactly where your package is.

Measure around the middle of your dog's neck where a collar would normally sit, then add about 2 inches of room so two fingers fit comfortably underneath. Check the size chart on the product page before ordering — sizing runs true, but every dog's neck is a little different.

Measure your pet nose-to-tail while they're lying stretched out, then compare that to the bed's listed interior dimensions before you buy — that's the best way to get it right the first time. Each bed's product listing includes its exact measurements.

Many of them, yes — our water fountains, litter mats, and grooming tools are built with both in mind. A few items, like our tactical collars and flying discs, are sized specifically for dogs. Check each product's description for species-specific notes.

We choose grooming tools built with quieter motors and gentle handling in mind — that's why our slicker brush and nail grinder tend to work well for jumpy pets and seniors alike. If your pet has a diagnosed skin condition, it's always worth a quick check with your vet first.

Our toys are built for real enthusiasm — the Plush Bone Squeaky Toy in particular is designed to outlast the average chew session. That said, no toy is fully indestructible against a truly determined chewer, so we'd still recommend supervising playtime with anything new.

We accept all major credit cards plus the usual digital wallets at checkout. If you need to change or cancel an order, email us as soon as possible after placing it — we process orders quickly, so the sooner you contact us, the better the chance we can catch it in time.